Shipping Policy
Free US Shipping
We offer free shipping on all orders within the United States.
Processing & Shipping Time
We process and ship orders Monday-Friday, excluding major US holidays. Please note that creation times vary:
- In-stock or simple items: Typically ship within 4-5 business days.
- Hand-engraved or custom orders: Require 3-4 weeks for careful crafting before shipping.
Delivery dates provided are estimates and are not guaranteed. Need it by a specific date? Please use the contact form on our website: https://orospot.com/contact/
International Shipping
We ship internationally for a flat rate of $40 via FedEx/USPS Express Mail.
- Please Note: International shipments may be subject to customs delays, import duties, taxes, and fees. These charges are the customer’s responsibility and are not refundable by OroSpot. We declare the full value of all packages.
Return & Exchange Policy
100% Satisfaction Guarantee
We want you to love your purchase. You may return any non-custom, unworn item in its original condition with all tags and packaging within 30 days of delivery for a full refund.
Important: You must notify us within 7 days of receiving your item of your plan to return it. Please use the contact form on our website: https://orospot.com/contact/
What Can’t Be Returned?
For hygiene and custom nature, we cannot accept returns on:
- Custom-made pieces (special metal, gemstone, or size requests).
- Engraved items.
- Pieces set with a customer’s own stone.
- Layaway/finance plan purchases.
- Special ordered products.
How to Return an Item
- Contact us within 7 days using the form on our website to request a Return Authorization (RMA) number: https://orospot.com/contact/
- Ship the unused item in its original packaging, with all paperwork and certificates, to the address we provide.
- The customer is responsible for return shipping costs, unless the return is due to our error (e.g., we shipped the wrong item).
Refunds
Refunds will be issued to the original payment method after we receive and inspect the returned item. Please allow 5-10 business days for the refund to process.
Terms of Sale
Secure Payment Processing
For your security, we do not directly collect or store your payment information. All payments are processed through secure, PCI-compliant third-party companies.Pricing & Orders
All prices are in US Dollars. We strive for accuracy, but in the rare event of a pricing error, we reserve the right to cancel the order and issue a full refund.Order Acceptance
Your order is an offer to purchase. Acceptance occurs when we send a shipping confirmation email.Sales Tax
Illinois state sales tax will be applied to all orders shipped to an address within Illinois. Orders shipped to any other state are shipped tax-free.Limitation of LiabilityOroSpot.com SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO ANY SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOSS OF REVENUE, OR LOSS OF USE, ARISING OUT OF OR RELATED TO THIS WEBSITE OR THE INFORMATION CONTAINED IN IT, WHETHER SUCH DAMAGES ARISE IN CONTRACT, NEGLIGENCE, TORT, UNDER STATUTE, IN EQUITY, AT LAW, OR OTHERWISE, EVEN IF OROSPOT.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.SOME JURISDICTIONS DO NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SOME OF THE ABOVE LIMITATIONS MAY BE INAPPLICABLE.Copyright and Trademark InformationAll content on this site (design, text, graphics, interfaces) is ©2007 OroSpot.com, with all rights reserved, or is the property of OroSpot.com and/or third parties protected by intellectual property rights.Any use of materials on the website, including reproduction, modification, distribution, or replication without prior written permission from an authorized officer of OroSpot.com is strictly prohibited.OroSpot™ and OroSpot.com™ are proprietary marks of OroSpot.com. These trademarks may not be used in connection with any product or service that is not provided by OroSpot.com.Cookie NoticeOur website uses cookies to personalize and enhance your experience. A cookie is a small text file placed on your hard disk by a web server.We use cookies to:
- Save your preferences for future visits.
- Compile aggregate data about site traffic and interactions.
- Recognize your browser and capture certain information.
https://orospot.com/contact/